Expected Shipping Time All items are generally shipped within 1-3 business days after payment via USPS. We will do our best to contact a customer if an order will be delayed more than 3 days. If a product is out of stock the customer will be notified immediately.
We proactively monitor incoming orders for fraud risk and stolen credit cards. If our system flags your order, we will contact you via email and/or telephone to verify your identity and order information. We do this to protect the card holder from possible fraud. This could delay your shipment, so please make sure to respond in a timely manner. If your order is flagged as extremely high risk, then we will cancel your order and refund the payment immediately.
-Any item without defects must be returned in new unused condition.
-Defective products will be replaced. Any item that has been abused in any way will not be returned. Abuse includes but is not limited to; riding in rain, salt or other rust inducing conditions, using bearings in wheels without proper spacing, disassembled bearings, new bearings used with old bearings or bearings from another brand, etc…
What do I need to do to return my item/s?
-In order to set up a return; email us at [email protected]
-Returned packages must be post-marked within 60 days of the original date of purchase.
-Please include a note in the package with the order number, your name, and phone number. Please specify whether it is a return or exchange.
-Please package the products up safely with adequate packing materials. Damaged products will not be returned.
-You are responsible to pay the shipping of the package back to our warehouse (address provided below) using the shipping method of your choice.
-As long as the item meets the guidelines of our return policy, we will refund you the cost of the item minus the shipping cost. If you decide to return an item and it does not match our Return Policy, please feel free to contact us: [email protected]
273 S Chardonnay Cir
Vineyard, UT 84058
Refunds are issued once your item(s) are received and we determine that they are not damaged or used. Returns must be received within 60 days of the original date of purchase in order to be eligible for a refund. Please be aware that once we issue your refund, it will take 3-7 business days for the banks to release your funds.
What information does Zealous Downhill collect?
We receive and store any information you enter on our web site or give us in any other way. As much as possible we try to make the information we collect optional to you so you can choose what personal information to enter and what not to enter. We use the information that you provide for such purposes as shipping you your orders, responding to your requests, improving our website and products, and communicating with you.
What emails will I receive?
The only emails you will receive will be from responses to messages and details about your order. We don’t send out promotional emails to anyone unless they subscribe for a newsletter with an easy way to unsubscribe.
What information do we collect when I purchase from the store?
When you order, we need to know all the relevant information in order to get our goods to your door and communicate any information about your order to you. This includes your name and address for shipping and your email address to notify you of your order status. We do not collect credit card information on our website and all credit card information is stored on USAEpay, we never or see or have access to any credit card numbers.
How does Zealous Downhill protect my customer information?
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
What about “cookies”?
“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as storing items in your shopping cart. Most Web browsers automatically accept cookies, but you can usually change your browser settings to prevent that.
Will Zealous Downhill disclose the information it collects to outside parties?
MuirSkate.com does not sell, trade, or rent your personal information to others. MuirSkate.com may release account information when we believe, in good faith, that such release is reasonably necessary to
(i) comply with the law,
(ii) enforce or apply the terms of any of our user agreements or
(iii) protect the rights, property or safety of Zealous Downhill LLC, our users, or others.
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at zealousdownhill.com possible and to enhance your overall experience.
Tell us what you think.
Zealous Downhill welcomes your questions and comments about privacy. Please contact us at [email protected] with any questions or concerns.