Unused/unopened products can be refunded or credited within 10 days of the delivery date. Used merchandise will not be accepted. Customer will be responsible for return shipping. Email us at [email protected] before making a return shipment.
Defective items can be returned if we are notified within 30 days of delivery. A return label will be issued by Zealous Downhill.
Zealous Downhill will issue refunds once items have been received and determined undamaged. We will notify you once we have issued the refund. Refunds may take 4-7 business days depending on your financial institution. Refunds must include a copy of the original invoice and reason for the return or credit. An insured/trackable shipping service is required. We do not require a RA (Return Authorization). Refunds may take up to 7 business days to process and will be issued in the original form of payment used for the purchase.
Any promotional items such as free T-shirts, T-Tools, or hardware that is received with the order must also be returned in order to receive a full refund. Not returning a promotional item will result in the un-returned item’s retail value being deducted from the refund the customer receives.
If you believe to have a defective product contact us at [email protected] and we will determine if the product is in fact defective. All defective products will be replaced or refunded at the discretion of the seller within at least 30 days.
Longboarding/skateboarding is inherently dangerous. Always make sure you property check all of your gear to make sure it is in good working order before attempting to longboard/skateboard in any way. Use our products at your own risk. Always skate within your ability, use proper safety equipment and always maintain your gear.
To process your order, we may collect your name, address, phone number and email address. We will not charge your credit card until we process your order. Credit card information is deleted once the order is processed. We will not sell your name or personal information. Only the owners and employees of Zealous Downhill view this information to complete your order. All information is encrypted after entered for payment.
Track Your Order
If you have not received a tracking number for your order within 3 days of submitting your order, please let us know by emailing [email protected] with your name and order number. Your email address is entered into the shipping information, and may have been incorrectly entered or blocked from certain Internet servers.
Please let us know as soon possible about any changes to your order. Email us at [email protected] or by using the Contact Us page. Although most changes can be made before 12 pm, we cannot guarantee that your order hasn’t been shipped already. We cannot make changes if your order has already been shipped.